Partner Program Terms

1. Agreement and definitions

These Partner Program Terms form an agreement between Site Harbour and the individual or organization accepted into the Site Harbour Partner Program (“Partner,” “you,” or “your”). “Referred Customer” means a business or person introduced to Site Harbour through an approved partner link, partner code, direct introduction, or another method accepted by Site Harbour.

Site Harbour may publish program information, commission schedules, policies, and operational instructions in the Partner Portal or on the Partner Program website. Those materials form part of the program rules where they are expressly identified as applicable.

2. Eligibility, application, and approval

• Applicants must provide complete and accurate information and must have legal capacity to enter into this agreement.
• Individuals and businesses may apply. Applicants under the age of majority in their jurisdiction are not eligible.
• Approval is not automatic. Site Harbour may approve, reject, request more information, or decline an application at its discretion.
• Unless Site Harbour approves otherwise, each Partner may maintain only one Partner account.
• You must keep account, contact, promotional, tax, and payout information accurate and current.
• Approval is personal to the approved Partner and may not be sold, assigned, or transferred without written permission.

3. Independent relationship

You participate as an independent contractor. Nothing in these Terms creates employment, agency, partnership, joint venture, franchise, fiduciary, reseller, or exclusive representative status.

You have no authority to bind Site Harbour, negotiate on its behalf, make promises about pricing or results, accept payment for Site Harbour, or represent that you are an employee or authorized agent.

You are free to participate in other programs, and Site Harbour is free to work with other partners and customers.

4. Acceptable promotion and prohibited conduct

You may recommend Site Harbour through genuine personal introductions, approved online content, email to recipients who have consented to receive it, professional networks, websites, newsletters, social media, and approved marketing materials.

You must not:

• send spam, unsolicited commercial electronic messages, or communications that violate applicable anti-spam, telemarketing, privacy, or platform rules;
• use false, misleading, deceptive, unsubstantiated, or exaggerated statements about Site Harbour, its services, pricing, availability, results, or the Partner Program;
• impersonate Site Harbour or create confusion about whether a page, profile, domain, advertisement, or communication is operated by Site Harbour;
• use cookie stuffing, forced clicks, hidden links, automatic redirects, adware, malware, bots, fake traffic, click farms, misleading incentives, or other artificial methods;
• submit false leads, duplicate leads, fabricated identities, or transactions that are not genuine commercial opportunities;
• interfere with another partner’s attribution or encourage a customer to replace a valid partner code improperly;
• bid on or purchase advertising keywords containing “Site Harbour,” “SiteHarbour,” related misspellings, or Site Harbour domains without prior written approval;
• register domains, social usernames, business names, or search listings that contain or imitate Site Harbour branding;
• place Site Harbour promotions beside unlawful, hateful, violent, deceptive, sexually explicit, infringing, or otherwise unsuitable content; or
• offer rebates, cash back, discounts, or other incentives funded from your commission unless Site Harbour approves them in writing.

Self-referrals, referrals involving an entity you own or control, or transactions arranged primarily to obtain a commission are not eligible unless Site Harbour approves them in writing before the purchase.

5. Required disclosure of the relationship

Whenever you publish or communicate a recommendation that could result in compensation, you must clearly disclose your material connection with Site Harbour in a manner that is prominent, understandable, and close to the recommendation.

A suitable disclosure may state: “I may earn a commission if you become a Site Harbour customer through my link or code.”

Hashtags, profile-page disclosures, or vague wording may not be sufficient on their own. You are responsible for complying with the Competition Act, applicable advertising standards, platform rules, and disclosure laws in every jurisdiction where you promote Site Harbour.

6. Referral links, codes, and attribution

• Approved Partners receive a unique partner code and may receive one or more approved links.
• Codes are case-insensitive and must meet Site Harbour format and reserved-word rules. Code changes require approval.
• Site Harbour may preserve an old approved code as an alias for a reasonable transition period.
• The standard referral tracking period is 90 days, although Site Harbour may offer or select a different period.
• Unless Site Harbour determines otherwise, the first valid partner referral receives attribution. A later partner click does not normally overwrite an existing valid attribution.
• A valid partner code entered directly by a prospective customer may override an existing cookie. Site Harbour may log and review any attribution conflict.
• Once a quote request or lead is formally submitted, attribution may be locked to that lead unless Site Harbour makes an administrative correction.
• Site Harbour may reject clicks, leads, or attribution affected by bots, fraud, technical manipulation, duplicate activity, incomplete tracking, customer error, or another reasonable integrity concern.

The Partner Portal and Site Harbour’s internal records determine attribution. Site Harbour will review good-faith disputes but does not guarantee that every visit or introduction can be tracked.

7. Commission eligibility and calculation

Site Harbour pays one-time commissions for approved new customer referrals. Managed website plan payments do not generate recurring or lifetime commissions.

Managed website plans

• Launch Plan: $100 CAD one-time commission.
• Grow Plan: $175 CAD one-time commission.
• Pro Plan: $250 CAD one-time commission.

The applicable commission is based on the plan the customer originally purchases, subject to any permitted adjustment before approval. The customer deposit is not a separate commissionable product. The fixed plan commission covers the entire managed website referral.

One-time websites and custom projects

If a Referred Customer chooses a one-time website project instead of a monthly managed website plan, or purchases another approved custom project, the Partner earns 10% of eligible project revenue actually collected by Site Harbour. Commission is calculated on amounts paid by the customer, excluding taxes and non-commissionable expenses.

If the eligible project amount is paid in full upfront, the full applicable commission becomes pending after the payment clears. If the project is paid in instalments, commission is recorded proportionally as each eligible payment is collected. In either case, each applicable amount must complete the 30-day review period and remain undisputed and unreversed before becoming eligible for payout.

Eligible project revenue may include website design and development, initial content writing, initial SEO setup, one-time design or development upgrades, and other professional services included in the original customer agreement.

Non-commissionable amounts include HST and other taxes, domain registration costs, advertising budgets, paid software licences, third-party services billed at cost, contractor expenses billed at cost, reimbursed expenses, refunds, credits, chargebacks, ongoing managed-plan payments, and future unrelated work unless Site Harbour approves it in advance.

Eligibility requirements

A managed plan commission becomes eligible only after the customer signs the applicable agreement, pays the initial deposit, pays the first monthly plan payment, and the website launches or Site Harbour confirms the primary contracted work is complete. At least 30 days must pass after the qualifying payment, and the customer must remain active and in good standing.

A one-time or custom-project commission becomes pending as eligible customer payments are collected. If the eligible project amount is paid in full upfront, the full applicable 10% commission becomes pending after that payment clears. If the project is paid in instalments, the commission becomes pending proportionally as each eligible payment clears. Each portion becomes eligible only after the 30-day review period passes and the payment has not been refunded, disputed, or charged back.

Commission statuses

• Pending: the payment was received but remains within the review period.
• Approved: the commission passed review and is eligible for payout.
• Paid: the commission was included in a completed payout.
• Cancelled: the commission is no longer payable because the transaction was cancelled, unpaid, refunded, reversed, duplicated, or otherwise ineligible.
• Adjusted: an administrator increased or reduced the commission to reflect a valid correction or change.

Site Harbour may correct clerical, calculation, attribution, currency, duplication, or system errors. Pending or projected commissions are not final obligations.

8. Review period, payouts, and taxes

• Commissions are normally subject to a 30-day review period before approval.
• Partner payouts are processed monthly.
• The minimum payout threshold is $50 CAD. Approved balances below $50 carry forward to the next payout period.
• Available payout methods may include Interac e-Transfer, PayPal, and Wise.
• Payout timing depends on approval status, the minimum threshold, accurate payout information, and completion of any required verification.
• Partners are responsible for payment-provider fees, foreign exchange costs, bank charges, and taxes attributable to their commissions unless Site Harbour states otherwise.
• Partners are responsible for reporting and paying any taxes applicable to their participation. Site Harbour may request tax information or withhold amounts where legally required.

Site Harbour is not responsible for delayed or failed payments caused by incorrect payout details, third-party payment providers, banking restrictions, legal requirements, or events outside its reasonable control.

9. Cancellations, refunds, chargebacks, plan changes, and future work

Before a commission is paid

If a customer cancels, fails to pay, receives a refund, or disputes a payment before payout, the pending commission may be cancelled or reduced based on the amount Site Harbour retains.

After a commission is paid

If the underlying customer payment is later refunded or charged back, the related commission may be deducted from the Partner's future commission balance. Site Harbour will not normally require immediate repayment unless fraud, manipulation, or intentional abuse is involved.

A legitimate commission will not normally be clawed back merely because the customer cancels at a later date after the commission qualified and was paid. Once the qualifying period has passed, customer service, retention, and future collection responsibility remain with Site Harbour.

Upgrades and downgrades

• If the customer changes plans before commission approval, the commission may be adjusted to match the final active plan.
• If the customer upgrades after the original commission was paid, no additional commission is automatically owed, though Site Harbour may approve one manually.
• If the customer downgrades after the commission qualified and was paid, the commission will not normally be reduced unless the downgrade is connected to a refund, dispute, or program abuse.

Existing customers, duplicate referrals, and self-referrals

Partners cannot earn commissions for existing Site Harbour customers, customers already actively communicating with Site Harbour, leads already present in Site Harbour's system, the Partner's own account or business, an entity the Partner owns or controls, or duplicate referrals. Site Harbour determines eligibility using tracking, submission records, and existing communications.

Future customer work

The original Partner does not automatically earn commissions on future purchases, projects, add-ons, or services. Future work is commissionable only when Site Harbour approves it in advance, specifically marks it as commissionable, or a separate campaign or written agreement applies.

10. Site Harbour brand and marketing materials

Site Harbour grants you a limited, revocable, non-exclusive, non-transferable licence to use approved logos, links, graphics, and copy only for authorized Partner Program promotion and only while your account remains active and in good standing.

You must follow current brand instructions, must not alter logos except as permitted, and must not imply sponsorship, certification, exclusivity, or endorsement beyond your approved Partner status. All goodwill arising from use of Site Harbour branding belongs to Site Harbour.

Upon request, suspension, or termination, you must promptly stop using Site Harbour branding and remove or correct affected materials.

11. Confidentiality and customer information

Non-public commission schedules, customer information, lead details, security information, portal data, business plans, and other information identified as confidential must be protected and used only for legitimate Partner Program purposes.

You must not contact a Referred Customer using information obtained solely through the Partner Portal unless the customer has independently authorized that communication. You must comply with privacy and data protection laws when collecting or sharing referral information.

12. Suspension, closure, and termination

You may request account closure at any time. Site Harbour may suspend, restrict, reject, or terminate participation immediately where it reasonably believes there has been fraud, abuse, misleading promotion, legal risk, security risk, non-payment recovery, breach of these Terms, harm to customers or reputation, prolonged inactivity, or another material program concern.

Site Harbour may also discontinue the program or terminate participation without cause by providing reasonable notice where practicable.

After termination:

• you must stop presenting yourself as a Site Harbour Partner and stop using program branding;
• new referrals will not qualify;
• pending commissions remain subject to verification, refunds, fraud review, threshold requirements, and these Terms; and
• commissions connected with fraud, prohibited conduct, or a material breach may be forfeited to the extent permitted by law.

13. Disclaimers, indemnity, and limitation of liability

The Partner Program, Partner Portal, tracking systems, resources, and related services are provided on an “as is” and “as available” basis. Site Harbour does not guarantee uninterrupted access, any level of traffic, referrals, conversion, revenue, commission, or future participation.

To the maximum extent permitted by law, Site Harbour will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages, loss of profits, loss of opportunity, loss of data, reputational harm, or third-party platform decisions arising from the program.

To the maximum extent permitted by law, Site Harbour’s total aggregate liability arising from the Partner Program will not exceed the commissions paid or payable to you during the six months immediately preceding the event giving rise to the claim.

You agree to indemnify and hold Site Harbour harmless from third-party claims, losses, penalties, costs, and reasonable legal fees arising from your promotion, content, legal non-compliance, misuse of branding, privacy practices, misrepresentations, or breach of these Terms.

14. Changes to the program or these Terms

Site Harbour may change program features, tracking rules, eligible services, commission rates, holding periods, payout methods, thresholds, or these Terms. Changes will normally apply prospectively and will be posted on this page, in the Partner Portal, or communicated by email.

Continued participation after the effective date of an update constitutes acceptance of the revised Terms. If you do not accept a material change, your remedy is to stop participating and request account closure.

15. Governing law, disputes, and general provisions

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Subject to any mandatory legal rights, the courts located in Ontario will have exclusive jurisdiction over disputes.

Before commencing formal proceedings, each party will make a reasonable good-faith effort to resolve the dispute through written communication.

If any provision is found unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions will continue. Failure to enforce a provision is not a waiver. Headings are for convenience only. These Terms, the Privacy Policy, and incorporated program materials form the entire agreement concerning participation.

16. Contact

Questions about these Terms may be sent to: